Frequently Asked Questions
Everything you need to know about your ROC Boots journey.
How do I determine my correct size in ROC Boots?
Our boots generally follow standard Australian/US sizing. We recommend checking our detailed size guide on each product page, which includes measurements for heel height, shaft height, and calf circumference to ensure the perfect fit.
What is your return policy for online orders?
We offer returns on full-priced items within 30 days of delivery. Items must be in their original, unworn condition and include all original packaging. Please note that sale items are eligible for store credit or exchange only.
How long does shipping take within Australia?
Standard shipping typically takes 3-5 business days, while Express shipping takes 1-2 business days for metropolitan areas. All orders are dispatched from our Sydney warehouse within 24-48 hours of placement.
Do you offer international shipping?
Yes, ROC Boots ships worldwide. Shipping costs and delivery timeframes vary by destination and will be calculated at checkout. Please be aware that international orders may be subject to local customs duties and taxes.
How should I care for my leather boots?
To prolong the life of your boots, we recommend using a high-quality leather conditioner and a water-repellent spray. Avoid direct heat sources when drying and store them in a cool, dry place to maintain the integrity of the leather.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options including Afterpay and Klarna for a more flexible shopping experience.